Halp Plz!!!

If you're havin' a bleepin' meltdown or somethin' broke (spoiler: it probably did), fill out this form & we'll try our best to help you. The OnSong support squad is standin' by, y'all.

Yo' Email

Dump your email here if we didn't already yank it from your account. (We probably did, but whatever.) We gotta know how to bug you back. Pro tip: add us to your contacts so we don't end up in spam jail like some kinda loser.

Your Actual Name

Type your name here if we didn't already creep it from your login. Makes us sound like we care & know who you are when we respond. Spoiler: we do, sorta.

What's Broken?

Give us the cliff notes version (150 characters max, don't get crazy) of what went sideways so we can route you to the right poor soul in our support dungeon.

How We Can Make It Explode Again

THIS PART MATTERS, SRSLY! Tell us what's goin' haywire, then walk us through exactly what buttons you smashed that made it happen. Tell us what should be happenin' vs. what actually is. Throw in the deets, but keep it snappy—we're busy & long-winded novels make us slow AF.

Song/Set/Book

OnSong will auto-grab whatever set, book, or song you were starin' at when you rage-tapped this screen. Don't like what it picked? Tap this field & swap it out for somethin' else. Live dangerously.

The Fast Track Speedrun

Fill out this bad boy & you'll join the regular support line like everyone else. First come, first served, baby. But if you're feelin' FANCY & pay for Fast Track, we bump you to the front like you're some kinda VIP. Because money talks, amirite.

The Big Red Send Button

Once you've finished your emotional vomit into this form, the Send button lights up like a Christmas tree. Tap it & we get your whole library, all your deets & your sick diagnostic info. Combine that with your juicy form answers & we can actually figure out what you broke & either throw you some wisdom or send it to our devs to fix (eventually).

Crash Logs

Your app went full meltdown mode? ZOMG! Send us the crash logs & we might actually solve it without pullin' our hair out. iOS won't let us grab 'em the normal way (security reasons, whatever), so follow these steps to ship those bad boys over to OnSong headquarters.