Halp! Plz Send Coffee ☕

OnSong throws email-based support at paid peeps—whether y'all bought OnSong yesterday, went full OnSong Pro, or y'all are vibin' with OnSong Essentials or Premium. We got your back (mostly). To cry for help, just tap the gear icon in the Menubar & navigate to Whatevs Menu then tap Yell at Us & finally SOS Mode.

Already a subscriber? ZOMG, ur name & email auto-populate like magic. Slap in a quick subject line describin' ur catastrophe & then write us a novel explainin' exactly what blew up in ur face. Plot twist: this screen totes auto-backs up ur entire library (settings, the bleepin' lot), ur currently selected song, set & book, & ships it all to our help desk nerds. We\u{2019}re talkin' CSI: OnSong mode. We\u{2019}ll spot ur disaster & fix it faster than u can say \u201Cwhy isn\u{2019}t this workin\u{2019}.\u201D

OnSong does NOT do phone support. Srsly. We tried it once & realized phone calls are basically useless—no screenshots, no videos, no attachments, no way to actually see what y\u{2019}all broke. It\u{2019}s a mess.

Rockin\u{2019} an OnSong Premium membership? Fancy! Same support system, but u can flip on the Fast Track option & jump the line like VIP. Our team gets a direct ping & ur request zooms to the top. Because loyalty = special treatment, obvi.